Effective interface design is about the small details. A website or application can look aesthetically pleasing as a whole, but it’s always the detail work that separates the best interfaces from those that fall down in communicating a rich and rewarding user experience. Detail work, though, can be more about leaving elements out than adding visual distinction. For example, take the 2-pixel wide line that appears in WordPress dashboard interface when a user hovers over a navigation option. Visually it’s appealing and gives a sense of depth and separation between the navigation label and arrow, right?
However, what the separation implies is wholly incorrect. Would one not expect a dropdown to appear when clicking on the arrow, or some other dynamic, on-page behavior such as an accordion effect? Instead, nothing happens when a user clicks the arrow. It is treated as a separate part of the button, yet there is no corresponding interaction — so why is it there?
True, this isn’t a game-changing or absurdly terrible issue (there are far more egregious problems in the WordPress dashboard, all of which deserve their own posts), but it does help illustrate how small details can communicate meaning based upon context, a user’s mindset and convention. Pixels, just like pictures, can be worth a thousand words. Best to make sure those words are the right ones in order to create more cohesive and enjoyable products for our end users.
This might be something that’s changed between versions, but on all WP sites that I’ve used the label on the left links to the default action, while the arrow on the right toggles an accordion menu with more navigation options.
I think the navigation as a whole works fairly well. All WP newbies I’ve seen start off by always clicking the link and waiting the page load to get to the additional options. After a while they get comfortable enough to try out clicking the arrow (or just notice it to begin with) and figure out that they can get to the options faster that way.
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